Frequently Asked Questions

Do you have questions or concerns about the availability of Root?

Root Availability FAQ

There are only two of us reading emails. Please read the following FAQ before contacting us with an issue.

How do I contact you?
I recently emailed you, why didn’t you respond?
When will my pre-order of the second printing ship?
How can I get the game?
I am a PayPal backer, now what?
Version Differences?

General Help

How do I contact you?

Please use the contact form or directly mail support@ledergames.com. We are happy to help and Caryl is way better at it than I am.

I emailed you (3 days/4 hours/several minutes ago), I’m going to contact you another way.

There are only 1.5 of us working customer service at Leder Games. One of those people is Patrick Leder who is also working on delivering the products. By contacting me another way you are slowing down the proper path to responding and creating an exception we have to deal with. Please don’t do that and be patient.

Root

When is the Kickstarter fulfilling?

Assuming nothing goes wrong around these times:

  • US – All Copies of Root & Riverfolk have shipped as of the end of July. Art Prints and Shirts will ship by the beginning of September.
  • Canada – Fulfillment of all items will be completed by mid September.
  • Asia – All Root & Riverfolk have been shipped as of mid August. Art Prints and Shirts are enroute and will ship by mid September.
  • Australia – All Root & Riverfolk have supped as of mid August. Art Prints and Shirts are enroute and will ship by mid September.
  • EU – All Root & Riverfolk have been shipped as of the end of August. Art Prints and Shirts are enroute and will ship by mid September.
  • Please allow for time for shipping for all products before contacting support about lost or missing items.

How do I get the Kickstarter Exclusives?

Everything from the Kickstarter is included in the Root expansion, Root: The Riverfolk, except the double sided board. The double sided board is in the core set. Not many Root: The Riverfolk were made, but we will be ordering a reprint soon. When we reprint the expansion we will probably cut the number of card holders down to 1. This won’t impact game play and they were very expensive to make.

I missed the Kickstarter and the pre-order. What should I do?

In all situations more Root and Root Expansions have been ordered. We are taking distributor orders now for the second print run.

  • US – We are out on our webstore. We are shipping some to distributors, which will go to retailers in September. We are saving the rest for contigency and we will sell off the last of what we have at PAX: Unplugged.
  • Canada – Our webstore has some left for Canadians. We are shipping some to distributors, which will go to retailers in September.
  • Asia – We don’t know how many we will have for our webstore, once replacements have shipped from fulfillment we will sell what we have. We are shipping some to distributors, which will go to retailers in September.
  • Australia – We don’t know how many we will have for our webstore, once replacements have shipped from fulfillment we will sell what we have. We are shipping some to distributors, which will go to retailers in September.
  • EU – We don’t know how many we will have for our webstore, once replacements have shipped from fulfillment we will sell what we have. We are shipping some to distributors, which will go to retailers in September.

My expansion does not include 6 card holders. What should I do?

The expansion only comes with 5 card holders. The Riverfolk don’t need one as they play with their hand open. In the future there will only be 1 card holder as they were too expensive to make and ship.

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Vast: The Mysterious Manor

When are the Manor Pledge Levels shipping?

These have left Atlas and are going to their fulfillment centers.

I missed the Kickstarter? Is there a late pledge?

You can go to here on backerkit and pledge as if you were a backer. You will not miss a thing there is nothing exclusive in the Kickstarter. This is your last chance to get the expansion for free.

Vast: The Mysterious Manor Pre-Order

Vast: The Crystal Caverns

How can I get the game? Miniatures? Addons?

Copies were sent into distribution. You might find one at a store. You can also use our site. Leder Games Store

What is the difference between the first printing? What’s the second printing like?

We only printed one version of the game. The second (and third printing) have some rule clarifications and the first printing had a cool black sleeve for Kickstarter backers.  The content is the same otherwise. We are not currently shipping first editions. If you find a game in a store it is very likely second or third printing. First printing of the games went to backers and were sold directly at Gen Con.

You have a second (or third) printing if there are reviewer endorsements on the back or if your treasure meeples are not yellow. Some of the rules were simplified and more examples will put into the rules.