Frequently Asked Questions

Please read the following FAQ. 

Please be aware of any potential holiday hours affecting our response times.

Current out of office hours:

  • Pax Unplugged Convention Attendance
    • Out of office: December 9, 2021 - December 14, 2021
    • Office hours resume: December 15, 2021 
  • Winter Holiday Break
    • Out of office: December 23, 2021 - January 3, 2022 
    • Office hours resume: January 4, 2022

General Support

Currently we have localization partners who print our games in the following languages:

Fort: German
Oath: While there are no current translations we're looking to expand into some during 2022
Root: Chinese, Czech, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Thai
Vast: No current translations

 

Yes! We usually do two paid internships every year: one in the spring and one in the summer. We like to work with folks within the Twin Cities area (MN) to collaborate with our team and work from within our in-office studio. We announce open applications for our internship positions via social media.

 

We love your interest in working with us, but at the moment we're not currently seeking out any new artists or game pitches, but if we do we'll announce it on social media!

 

We highly recommend seeking out help from the board game community either through BoardGameGeek or through the Woodland Warriors Discord server (the Woodland Warriors Discord encompasses discussion on all Leder Games related titles and announcements, not exclusive to Root ).

You can also still await our reply from support@ledergames.com and we'll answer it as soon as we can.

 

Webstore Order Support

Due to the influx of orders during the holiday season please expect your order to process and ship within 7-10 business days if you're in North America, and 2-3 weeks for any other shipping region.

Last updated: Dec 7, 2021

 

We will be happy to assist with any of these requests as long as your order has not yet shipped.

We unfortunately cannot guarantee that we can make all accommodations in time since our shipping warehouses operate separate from our studio and support staff, but we will always do our best to do so. 

Please be aware of any potential holiday hours affecting our response times.

 

We're terribly sorry to hear this. Please ensure that your email includes your full shipping name and address so we can verify that we have your correct information on file. 

A personalized response will be sent as soon as we can to you on how we can resolve this issue.

Please be aware of any potential holiday hours affecting our response times.

 

You can fill out a request for replacement parts here.
For any special requests, please await your personalized email response from support@ledergames.com. 
Please be aware of any potential holiday hours affecting our response times.

 

Root Marauder Support

You should be able to change your address through the survey link!

Root Marauder Backerkit Survey Link

From there, you'll receive a link to your personal survey and on the top right hand corner there will be a button that says "Edit Address".

If you still require assistance with this, please await your personalized response from support@ledergames.com. Please be aware of any potential holiday hours affecting our response times.

 

 

We can happily assist you with this as long as fulfillment has not yet commenced on this project (Current ETA: Q1 2022).

Please await your personalized response from support@ledergames.com. Please be aware of any potential holiday hours affecting our response times.

You should be able to review your order details by accessing your Backerkit survey link!

Root Marauder Backerkit Survey Link

This link will allow you to log into Backerkit and retrieve your password as well if it has been forgotten. 

If you're still having trouble, please await your personalized response from support@ledergames.com and we'll get back to you as soon as we can.

Please be aware of any potential holiday hours affecting our response times.

Multiple Backerkit surveys may have been made at some point or a duplicate purchase of pledge items were added as add-ons during the late pledge period. Please check your survey(s) using this link and please let us know if we need to delete the duplicate account!

Root Marauder Backerkit Survey Link

Otherwise, please await your personalized response from support@ledergames.com and we'll get back to you as soon as we can.

Please be aware of any potential holiday hours affecting our response times.

We can absolutely help with this! Please ensure your email includes the name and email address used in your Backerkit account.

A personalized response from support@ledergames.com will be sent as soon as we can. After confirming your Backerkit details, we can manually email you with your assigned Eyrie skin digital code.

Please be aware of any potential holiday hours affecting our response times.

Absolutely not! You are still able to take part in the late pledges for Marauder. These are still the same products as the early pledges, so the equivalent to the "All-in" pledge would just be adding the Marauder Expansion (KS Edition), More Hirelings Box (KS Edition), and the Clockwork 2 Expansion to your cart! Anyone taking part in the late pledges will be receiving their pledges at the same time as those who early pledged (Q1-Q2 2022)!